1. Order Processing Time
Orders are processed within 1–2 working days after confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
Bulk and corporate orders may require additional processing time.
Once your order is dispatched, you will receive a confirmation message with tracking details (if available).
2. Delivery Time
Estimated delivery timelines:
Major Cities: 2–4 working days
Other Areas: 3–6 working days
Delivery times may vary depending on location, courier operations, and external factors beyond our control.
3. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout.
Free shipping may be offered during promotional campaigns.
Additional charges may apply for remote or special delivery zones.
4. Cash on Delivery (COD)
We offer Cash on Delivery (COD) service in selected areas.
Customers must ensure availability at the time of delivery. Repeated order refusals may result in service restriction.
5. Order Tracking
Once dispatched, tracking information (if provided by the courier) will be shared via SMS, email, or WhatsApp.
Customers are responsible for monitoring their shipment using the provided tracking details.
6. Delays & Exceptions
MD Fragrance is not responsible for delays caused by:
Courier service disruptions
Incorrect shipping information provided by the customer
Weather conditions
Natural disasters
Public holidays
Security or regulatory restrictions
While we strive to meet estimated timelines, delivery dates are not guaranteed.
7. Incorrect Address Policy
Customers must provide accurate shipping details at checkout.
MD Fragrance will not be responsible for delivery issues resulting from incomplete or incorrect address information. Additional re-shipping charges may apply.
8. Damaged or Missing Items
If your parcel arrives damaged or incomplete:
Contact us within 48 hours of delivery
Provide clear photo or video evidence
Include your order number
Claims submitted after 48 hours may not be accepted.
9. International Shipping
Currently, we ship within [Pakistan / Insert Country].
For international shipping inquiries, please contact our support team before placing an order.
Contact Us
For shipping-related inquiries:
MD Fragrance
Email: mdcollectionts@gmail.com
Phone / WhatsApp:0325- 5912225